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Cannot access my trekearth account BOBDEMAY (150)::2014-08-22 4:13
Hello, can anyone help. I cannot access my trekearth account. My e-mail address has changed and I can not remember the original password. I e-mailed the members services e-mail address it said to contact if you have issues 4 times. I have yet to get a response.

Help
Re: Cannot access my trekearth account ibrshao (0)::2014-09-03 11:07
Hello,

Please provide the email address you used to register your account. Once you have been verified please give us your new email address and we will update it in the system.

Best,

TrekNature team
Re: Cannot access my trekearth account BOBDEMAY (150)::2015-03-31 17:40
[email protected]
Re: Cannot access my trekearth account BOBDEMAY (150)::2015-04-01 17:25
Can someone help me
Re: Cannot access my trekearth account IBobi (2)::2015-04-06 15:02
I am sorry to say that if you lose BOTH your password AND access to your email address, there is no way to recover your account, because there is no way to prove who you are.
Re: Cannot access my trekearth account IBobi (2)::2015-04-06 15:03
If you lost your password, how are you able to access your account?
Re: Cannot access my trekearth account Porteplume Silver Star Critiquer/Silver Note Writer [C: 28 W: 0 N: 12] (84)::2015-04-06 15:11
HI Paul,

That member is using his TN account because he lost his access to his TrekEarth account... I have changed his mail address on TE now and he should be able to log again...

To Bob de May: could you please tell if you can log in on TE now?

Viviane
Re: Cannot access my trekearth account IBobi (2)::2015-04-06 15:19
I'm afraid we cannot help him, since he cannot prove he is the account owner. Members must be SURE to protect their password OR keep their email address current.
Re: Cannot access my trekearth account pierrefonds Gold Star Critiquer/Silver Workshop Editor/Gold Note Writer [C: 2589 W: 18 N: 2720] (12952)::2017-10-13 4:15
TE has the same problem as yesterday, some members do not have access to their account, it is happening to me on October 13,2017.
I can not upload photos Biswarup Gold Star Critiquer/Gold Note Writer [C: 243 W: 0 N: 860] (8245)::2018-12-15 4:19
Hello I can't upload photos last few days. Help me